A11 Bonus and Promotions General Terms and Conditions

Please read these terms carefully. These Terms and Conditions are a legal document. It sets out our agreement with you and forms the basis of your rights and obligations to us.

1. All Deposit Bonuses will automatically be credited to the player upon a successful Deposit.

2. Canceling a Bonus by players can be made by contacting support 24/7. The Bonus can be canceled as long as the player did not make a single bet. If a player wishes not to receive an automatic Bonus by the system, the player may do so by contacting support 24/7.

3. Free bonuses and deposit bonuses cannot be withdrawn from A11 Casino and are meant to enhance game time only. Upon withdrawal, the bonus amounts will be deducted before the withdrawal is sent.

4. All bonus money will be removed at the point of cash-out, bonus money is money that can be used to help generate winnings but cannot be withdrawn as part of the winnings. The bonus will be treated as 'Non-Withdrawable' and will not be reissued to your account but deducted from the winnings by the casino’s withdrawal manager during the payout process. Cashback money is also 'Non-Withdrawable' and A11 reserves the right to deduct cashback money from a players' pending withdrawal.

5. A11 Bonuses, unless specifically specified beforehand, carry a wagering requirement that must be completed before a player can withdraw.

6. Withdrawing funds excluding the Bonus amount can be made only after the player completed the wagering requirements.

7. If the player balance has touched 0 balance, his Bonus balance and wagering requirements will be reset.

8. It is the responsibility of the player to be aware of the details of the bonus they request or is given to them, including the wagering requirement, restricted games and any other details, terms and requirements associated with said bonus.

9. A bonus equal to or greater than 200% that has been claimed with any deposit will be subject to a maximum cash-out of 10x the deposit amount.

10. A11 Casino reserves the right to remove any remaining bonus balance which has not been used within 15 days (or as specified by the relevant bonus terms and conditions).

11. The Bonus will not be awarded to a player who has a withdrawal pending on their account.

12. All withdrawals will be subject to audit by the Casino. A11 Casino reserves the right to reclaim the Bonus and any winnings and/or close an account in a situation of obvious abuse or fraud.

13. A11 Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and Bonuses for irregular play. “Irregular play” may include, inter alia:

  • *Placing bets equal to or greater than 30% of the value of the deposit (or free bonus or cashback) credited to the player account.
  • *Using the double-up feature to increase bet values.
  • *Placing bets equal, zero, low margin bets or hedge betting, shall all be considered irregular gaming for Bonus play-through requirement purposes.
  • *Placing bets equal to or greater than 30% of the value of the deposit (or free bonus) credited to the player account.
  • *Placing bets equal, zero, low margin bets or hedge betting, shall all be considered irregular gaming for Bonus play-through requirement purposes.

14. The maximum withdrawal amount allowed in case of winning with a deposit bonus is 20x (20 times) the amount of the deposit.

15. The maximum withdrawal allowed in the event of a cashback win (received once the balance is less than US$1.00) is 3x (3 times) the cashback amount (special conditions and customizable for VIP status). The amount of the cash offered is deducted upon withdrawal.

Playing at certain games will contribute a different percentage of the wagering requirement based on the table below:
Wagering Contribution Table
Game Category Stake % Contribution
Slots (all varieties) 100%
Blackjack (all varieties) 10%
Roulette (all varieties) 10%
Casino Poker (all varieties) 10%
Baccarat (all varieties) 10%
All other games 100%

EXAMPLE:

A bet of US$100 in Slot will be calculated as US$100 for wagering requirements.


A bet of US$100 in Roulette will be calculated as US$10 for wagering requirements.


A bet of US$100 in Baccarat will be calculated as US$10 for wagering requirements.

General Terms and Conditions apply
May the Odds be Ever in Your Favor!